Last updated: July 21, 2026
Every SeaTac Models piece is 3D printed to order rather than pulled from ready-made stock, so our return policy works a little differently than a typical retail store’s. Here’s how it works.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at seij0604@icloud.com with your order number and photos of the issue. We’ll replace the piece or refund you in full, at your choice — you won’t need to cover return shipping for our error.
Change of mind
Because each piece is made to order specifically for you, we’re not able to accept returns or offer refunds simply for a change of mind once printing has started. If you need to cancel or change an order, contact us as soon as possible — if it hasn’t gone into production yet, we’re happy to help.
Pre-order items
Pre-order items (like the North Satellite) are charged in full at the time of order to reserve your place in the production queue. If we’re ultimately unable to complete and ship a pre-order, we’ll refund you in full.
Custom orders
Custom-built pieces are quoted and confirmed with you before we begin production. Once you’ve approved a custom order and production has started, it can’t be cancelled or refunded except for the damaged/defective/incorrect situations above.
International orders
Any customs duties, import taxes, or fees charged by your country are your responsibility and aren’t included in our shipping price. We can’t refund orders held up or delayed by customs processing.
How refunds are processed
Approved refunds are issued back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Questions
Reach out any time at seij0604@icloud.com or through our contact form — we’ll work with you to make it right.